Enhancing ULB capacity, making
services accessible and transparent

We have partnered with the Uttarakhand Uttarakhand Urban Development Directorate and the National Institute of Urban Affairs (NIUA) to design and implement the NagarSewa program - a statewide rollout of the DIGIT platform. NagarSewa aims to increase the speed, access, and transparency of services for citizens.

The program is currently live in 60 of the 90 urban local bodies (ULBs) in Uttarakhand. The first services to go live included online trade licence, miscellaneous collections (mCollect) and property tax. The Government of Uttarakhand has also taken the opportunity to bring in reforms such as enabling property tax self-assessment in all ULBs.

In association with NIUA, our role has been to provide technical assistance in the design and implementation of the program. We are also working closely with the state team to build their capacity. This includes providing advice on the team structure and capabilities, as well as enablement of the team through training sessions and workshops. In addition, we work with state leadership on program governance, and on identifying areas of collaboration. Recently, the state team made the decision to leverage DIGIT as a platform for rolling out a Double-Entry Finance and Accounts system across all ULBs in the State, a process that is currently underway.

Hon’ble Chief Minister of Uttarakhand, Shri Trivendra Singh Rawat, launches NagarSewa

The initiative of transforming services offered by Urban Local Bodies to citizens through a digital platform has been undertaken through support and technical assistance from National Institute of Urban Affairs and eGov Foundation and will be achieved in a very short duration.”

Shailesh Bagauli, IAS

(Urban Development), Uttarakhand.