Andhra Pradesh
Creating a digital spine for urban governance
Andhra Pradesh has been a pioneer
in leveraging technology for
citizen-centric governance and
inclusive growth.
Andhra Pradesh has been a pioneer in leveraging technology for citizen-centric governance and inclusive growth. In 2015, the Government of Andhra Pradesh decided to create a common digital platform for all 110 ULBs in the state, reducing variations in cost and digital capacity across cities. This effort was combined with the creation of multiple online and offline channels for citizens to interact with their city governments, to ensure ease of access.
The AP government articulated a clear vision: not just to resolve urban governance challenges in the state, but to raise the bar for municipal governance and service delivery for the entire country. With this goal in mind, the following objectives were set for the DIGIT implementation:
PuraSeva poster: No need to run around for services
Standardization of municipal governance processes across all 110 ULBs
Improved service delivery to citizens through technology
Data driven municipal governance that leveraged real time transaction level data
Improved employee tracking and accountability across ULBs
Positive outcomes for both citizens and government
Property tax revenues doubled, and complaint redressal became 5 times faster
Property tax collected (₹ Cr)
Grievance redressal time (days)
Lean Data Survey
2019
Open platform in Andhra Pradesh: Integrating multiple technologies and partners
The true measure of success for a digital platform is when the ecosystem is able to leverage it to develop additional functionalities. These can be alternatives to the basic solutions developed with the platform, or they can be new solutions and technologies, beyond what the platform initially imagined.
In Andhra Pradesh, the evolution and expansion of the platform has been led by a range of ecosystem players. Some of the additional functionalities developed to meet the state and city governments’ needs include:
- Advanced property management tools
- Integrating GIS capabilities
- New channels for citizen feedback
- Custom dashboards for administrators and citizens
Ecosystem / partner solutions building on DIGIT
The true measure of success for a digital platform is when the ecosystem is able to leverage it to develop additional functionalities. These can be alternatives to the basic solutions developed with the platform, or they can be new solutions and technologies, beyond what the platform initially imagined.
In Andhra Pradesh, the evolution and expansion of the platform has been led by a range of ecosystem players. Some of the additional functionalities developed to meet the state and city governments’ needs include:
- Advanced property management tools
- Integrating GIS capabilities
- New channels for citizen feedback
- Custom dashboards for administrators and citizens
Ecosystem / partner solutions building on DIGIT
Transparency & accountability through data
In Andhra Pradesh, real-time data from the platform was used to achieve a greater degree of accountability – not just to administrators, but to citizens.
With this broader goal of public accountability in mind, the AP Government has decided to make a number of dashboards public. Today, a citizen can visit the AP CDMA website and view real-time data on a number of services (e.g. public grievance redressal, property tax) as well as various other indicators for their city, ward, or locality. One of the main benefits of a digitally-enabled governance system is that state leaders, administrators, and ULB employees can have access to reliable and structured data. This substantially improves their ability to manage ULB performance and direct resources to high-traffic areas. As trends emerge from the data, they can anticipate emerging needs, and improve the quality of planning. (To see these dashboards visit https://cdma.ap.gov.in)
Open dashboards to track all levels :State>District>Ward> Citizen request
